JetBlue Airways Refund Policy 2026: Complete Guide to Travel Bank, Blue Basic & Cash Refunds
Updated: January 9, 2026 | Verified by Former JetBlue Employee
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The 30-Second Summary
JetBlue eliminated change fees on most fares (Blue, Blue Plus, Mint), but Blue Basic still has a $100 cancellation fee. If JetBlue cancels your flight, you're entitled to a cash refund - don't settle for Travel Bank credits!
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1. JetBlue Fare Types Comparison
| Feature | Blue Basic | Blue | Blue Plus | Mint |
|---|---|---|---|---|
| Change Fee | $100 | $0 | $0 | $0 |
| Cash Refund? | ? Credit - $100 | ?? Travel Bank | ?? Travel Bank | ? Yes |
| Carry-On Bag | ? None | ? Yes | ? Yes + Checked | ? Yes + 2 Checked |
| Seat Selection | At check-in | ? Yes | ? Even More Space | ? Lie-Flat Suite |
2. The 24-Hour Cancellation Rule
Under DOT regulations, JetBlue must allow free cancellation within 24 hours of booking for all fare types, including Blue Basic.
- Flight must be booked 7+ days before departure
- Applies to all fare types including Blue Basic
- Full refund to original payment method
3. JetBlue Travel Bank Credits
Travel Bank Expiration
JetBlue Travel Bank credits expire 12 months from issuance. They are non-transferable and can only be used for JetBlue flights.
4. When JetBlue Cancels Your Flight
? Cash Refund Triggers:
- JetBlue cancels flight
- Delay of 2+ hours
- Airport change
- Added connections
? Don't Accept:
- Travel Bank when cash is owed
- Vouchers with expiration
- "We can only offer credits"
5. TrueBlue Points Refunds
JetBlue's TrueBlue program is flexible:
- Points: Instantly redeposited - no fee
- Taxes: Refunded to original payment
- Points never expire: With any account activity
Need Help with JetBlue Refunds?
We know the waiver codes that unlock cash refunds.
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Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed? Here's what you're entitled to:
- Flight cancelled by airline: Full refund of ALL baggage fees automatically
- Significant delay: Baggage fees refundable if you choose not to travel
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic), Montreal Convention limits (international)
Important: Airlines have 21 days to locate your bag before it's considered "lost." File claims immediately and keep all receipts for essential purchases.
6. Frequently Asked Questions
What is JetBlue Blue Basic?
Blue Basic is JetBlue's cheapest fare with significant restrictions: no carry-on bag, no changes after 24 hours ($100 fee to cancel), last to board, seat assigned at check-in.
Does JetBlue charge change fees?
Blue, Blue Plus, and Mint fares have NO change fees. Blue Basic has a $100 cancellation fee that's deducted from your Travel Bank credit.
Do JetBlue Travel Bank credits expire?
Yes. Travel Bank credits expire 12 months from issuance.
Can I get a cash refund from JetBlue?
Mint fares are fully refundable. Blue and Blue Plus get Travel Bank credits. Blue Basic gets credit minus $100 fee. Exception: JetBlue cancels = cash refund.
How do I get TrueBlue points refunded?
TrueBlue points are redeposited immediately upon cancellation - no fee. Taxes paid with cash are also refunded.
Does JetBlue have 24-hour cancellation?
Yes. All fares including Blue Basic are fully refundable within 24 hours if booked 7+ days before departure.
What happens if JetBlue cancels my flight?
You're entitled to a full cash refund. Don't accept Travel Bank credits.
Does JetBlue fly internationally?
Yes. JetBlue flies to the Caribbean, Mexico, Central America, and select European cities (London Gatwick, Paris CDG).
What is JetBlue Mint class?
Mint is JetBlue's premium class with lie-flat seats, lounge access, gourmet dining, and fully refundable tickets. Available on transcontinental and some Caribbean routes.
How do I talk to a real person at JetBlue?
Skip the automated menus.