When am I entitled to a full refund for a cancelled flight?
You're entitled to a full refund (not just a voucher) when: 1) The airline cancels your flight, 2) There's a significant schedule change (typically 2+ hours), 3) You cancel within 24 hours of booking (DOT rule), or 4) The airline fails to provide agreed-upon services. Call 1-844-656-7300 to check your eligibility.
What's the difference between a refund and a travel credit?
A refund returns money to your original payment method. A travel credit/voucher is only usable for future flights with that same airline and often has expiration dates. Always request a refund first - airlines legally owe you one for cancellations they initiate.
Can I get a refund for a non-refundable ticket?
Yes, in specific circumstances. The "non-refundable" term only applies to voluntary cancellations. If the airline cancels, significantly changes the schedule, or you have documented medical/bereavement situations, you may still qualify.
How long does an airline refund take?
By law, airlines must refund credit card purchases within 7 business days and cash/check within 20 business days. If your refund is delayed beyond this, file a DOT complaint.
What if the airline only offers me a voucher?
If you're entitled to a cash refund, you don't have to accept a voucher. Airlines often push credits because it keeps your money. Politely decline and cite DOT regulations. Call 1-844-656-7300 for help.
