This disclaimer is reviewed and updated regularly
Important Notice
AirOnPrice is an independent travel agency. We are not the airline. We are not affiliated with, endorsed by, sponsored by, or in any way officially connected to any airline mentioned on this website. For any matters requiring direct airline action, we assist as your advocate and intermediary.
1. Who We Are
AirOnPrice is a registered independent travel agency headquartered in Denver, Colorado, United States. We have been providing travel assistance services since 2019. Our primary services include:
- Airline refund assistance and processing
- Flight change and cancellation support
- Name correction services
- Booking assistance and troubleshooting
- Travel advocacy and customer service escalation
We operate as an intermediary between travelers and airlines, using our industry expertise and connections to resolve issues that travelers often cannot resolve on their own.
2. Relationship to Airlines
It is essential that all users of this website and our services understand the following:
Clear Disclosure
- We are NOT the airline. When you call AirOnPrice, you are speaking with a travel agency, not airline employees.
- We are NOT affiliated with any airline. We have no ownership, partnership, sponsorship, or endorsement relationship with any carrier.
- Airline trademarks are used descriptively. We reference airline names, logos, and policies solely to identify which services we can assist with.
- All airline policies are controlled by the airlines. We cannot guarantee airline compliance with any resolution we propose.
The use of any airline name, trademark, or logo on this website is purely descriptive and does not imply any official relationship. All trademarks remain the property of their respective owners.
3. Our Services and Fees
AirOnPrice provides expert travel assistance for a fee. Our business model is based on transparency and clear communication:
How We Charge
- Service Fees: We charge for our time, expertise, and the work involved in resolving your issue. These fees are separate from any airline charges.
- Upfront Disclosure: Before we begin any work on your case, we explain exactly what we will do and what it will cost. No surprises.
- No Hidden Fees: The price we quote is the price you pay. We do not add undisclosed charges.
- No Refund Percentage: We do not take a percentage of any refund you receive. Our fee is for service rendered.
What We Cannot Guarantee
While we have a high success rate, we want to be transparent about limitations:
- We cannot guarantee that an airline will issue a refund or approve a change
- We cannot override airline policies that the airline refuses to waive
- We cannot control airline response times or decisions
- Outcomes depend on airline policies, which can change without notice
4. Content Accuracy
We make every effort to provide accurate, up-to-date information about airline policies, regulations, and travel procedures. However:
- Airline policies change frequently. Information that was accurate when published may become outdated as airlines update their rules.
- Our guides are for informational purposes. Always verify critical information directly with the airline before making decisions.
- We are not responsible for airline policy changes. If an airline changes a policy after we provide advice, we cannot be held liable for the discrepancy.
- Regional variations may apply. Airline policies sometimes differ by country, booking channel, or fare class.
For the most authoritative and current policy information, please consult the airline's official Contract of Carriage and website.
5. Limitation of Liability
To the maximum extent permitted by applicable law:
- AirOnPrice is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or this website.
- We are not liable for airline failures, including but not limited to flight cancellations, delays, overbooking, lost baggage, or refund denials by the airline.
- Our liability is limited to the fees you paid to AirOnPrice for services.
- We are not liable for decisions made based on information contained on this website without verification from official sources.
6. Third-Party Links and Services
Our website may contain links to third-party websites, including airline websites, government resources, and other travel services. We provide these links for convenience only:
- We do not control third-party websites and are not responsible for their content
- Linking to a website does not constitute endorsement
- Third-party websites have their own terms and privacy policies
- We recommend reviewing those policies before providing personal information
7. User Responsibilities
When using AirOnPrice services, you agree to:
- Provide accurate and complete information about your booking and situation
- Authorize us to act on your behalf with airlines when you engage our services
- Understand that outcomes are not guaranteed
- Pay agreed-upon service fees for work performed
- Verify critical information with official sources before making final decisions
8. Governing Law
This disclaimer and any disputes arising from your use of this website or our services shall be governed by the laws of the State of Colorado, United States, without regard to its conflict of law provisions. Any legal action shall be brought in the courts of Denver County, Colorado.
9. Changes to This Disclaimer
We reserve the right to update this disclaimer at any time. Changes become effective immediately upon posting to this page. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated disclaimer.
10. Contact Information
If you have questions about this disclaimer or our services, please contact us:
Frequently Asked Questions
Is AirOnPrice a scam?
No. AirOnPrice is a legitimate, registered travel agency that has been in operation since 2019. We have helped over 50,000 travelers with airline issues. Our headquarters is located in Denver, Colorado, and we maintain a real physical presence. We are transparent about our fees, our limitations, and our independence from airlines.
Why do you use airline logos on your website?
We use airline names and logos descriptively to indicate which airlines we can assist with. This is standard practice for travel agencies. We clearly disclose that we are an independent agency with no affiliation to any airline. Trademark use is for identification purposes only.
What if AirOnPrice cannot help me?
In cases where we determine we cannot assist (due to airline policy, booking type, or other factors), we will tell you honestly and will not charge you for services we cannot provide. Our goal is to help, not to take your money for undeliverable results.
How do I file a complaint?
We take complaints seriously. Please email support@aironprice.com with your concern, and a manager will respond within 24-48 hours. You may also contact your state's consumer protection office or the Better Business Bureau if you believe your complaint has not been adequately addressed.
Explore AirOnPrice
Learn more about our services and how we can help: