Wizz Air Refund Policy 2026: Central Europe's ULCC & EU261
Updated: January 10, 2026 | By Peter Kovacs, Central Europe Expert
Quick Summary
Wizz Air (Central European ULCC) has Wizz Flex for free changes. Budapest/Vienna bases. EU departures qualify for EU261. Call 1-844-656-7300.
?? Warning: Wizz Air has strict policies. Most fares are non-refundable. Add Wizz Flex for flexibility!
1. Wizz Air Fare Types
| Fare | Changes | Refundable? |
|---|---|---|
| Basic | �50+ | ? Non-refundable |
| Wizz Go | �30 | Credit only |
| Wizz Plus | Free | 120% credit |
| + Wizz Flex | Free | ? 100% credit |
2. EU261 Compensation
EU departures: �250-�400 compensation for cancellations/delays 3+ hours. IN ADDITION to refund!
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
3. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
3. FAQs
Does Wizz Air offer refunds?
Most fares: Non-refundable. Wizz Plus: 120% credit. Wizz cancels = cash + EU261!
What is Wizz Flex?
Add-on allowing unlimited free changes up to 3 hours before flight. No refunds but full credit.
Where does Wizz Air fly?
Budapest/Vienna serve 190+ destinations across Europe, Middle East, and UAE.
What is Wizz AIR's refund policy for cancelled flights?
When Wizz AIR cancels your flight, you're entitled to a full refund to your original payment method - not just a voucher. If the airline offers only credit, you can insist on cash back. For schedule changes over 2 hours, refund rights typically apply. Call 1-844-656-7300 for help enforcing your refund.
Does Wizz AIR charge change fees?
Change fee policies vary by fare class and route. Many Wizz AIR fares now allow free changes (you pay only fare difference), while basic/light fares may still have restrictions. The 24-hour DOT cancellation rule applies to all US departures. Contact us at 1-844-656-7300 for your specific ticket.
How do I contact Wizz AIR customer service?
Skip the long hold times. Our travel specialists at 1-844-656-7300 have direct access to Wizz AIR reservation systems and can resolve issues faster than the general customer service line. We're available 24/7 for urgent travel situations.