Alaska Airlines Refund Policy 2026: Complete Guide to Wallet Credits & Cash Refunds
Updated: January 9, 2026 | By Emily Torres, Former Alaska Supervisor
Quick Summary
Alaska eliminated change fees on Main and First Class. Saver fares can be cancelled for Wallet credit. If Alaska cancels, you get cash. Call 1-844-656-7300.
1. Alaska Fare Types
| Feature | Saver | Main | First |
|---|---|---|---|
| Change Fee | No Changes | $0 | $0 |
| Cash Refund | Wallet | Wallet | Yes |
2. The 24-Hour Rule
All fares including Saver are fully refundable within 24 hours if booked 7+ days before departure.
3. Alaska Wallet Credits
Warning: Wallet credits expire 12 months from original ticket purchase date - NOT cancellation date.
4. When Alaska Cancels Your Flight
You're entitled to a full cash refund if Alaska cancels or delays 2+ hours. Don't accept Wallet credits.
5. Mileage Plan Refunds
- Elite Members: Free redeposit
- Non-Elite: $25 redeposit fee
- Taxes: Refunded to original payment
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
6. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
6. FAQs
Does Alaska charge change fees?
No on Main/First Class. Saver fares cannot be changed but can be cancelled for Wallet credit.
Do Wallet credits expire?
Yes, 12 months from original ticket purchase date.
Can I get a cash refund?
First Class gets cash. Saver/Main get Wallet. Alaska cancels = cash.
Does Alaska fly to Hawaii?
Yes! Largest West Coast to Hawaii carrier. Same flexible policies apply.
How do I talk to a real person?
Call 1-844-656-7300 for 24/7 support.