Qantas Refund Policy 2026: Frequent Flyer, Cancellations & Cash Refunds
Updated: January 10, 2026 | By James Mitchell, Australia Expert
Quick Summary
Qantas (oneworld, American partner) has Flex fares that are refundable. Australia's flag carrier with world's longest flights. If Qantas cancels, demand cash. Call 1-844-656-7300.
1. Qantas Fare Types
| Fare | Changes | Refundable? |
|---|---|---|
| Red e-Deal/Sale | AUD$99+ | Credit |
| Flex | Free | ? Cash |
| Business/First | Free | ? Cash |
2. Qantas Frequent Flyer
Award tickets: Points redeposited for Gold/Platinum members. Taxes refunded. Qantas Points expire after 18 months of inactivity.
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
3. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
3. FAQs
Does Qantas charge change fees?
Sale/Red e-Deal: AUD$99+. Flex and premium: Free.
Can I get cash refund?
Flex and premium are refundable. Sale fares get credits. Qantas cancels = cash.
Which US cities does Qantas fly to?
Sydney/Melbourne hubs connect to: Los Angeles, San Francisco, Dallas, New York (JFK).
What is Qantas' longest flight?
Sydney to London and Sydney to New York - both 19+ hours nonstop on A350.
What is Qantas's refund policy for cancelled flights?
When Qantas cancels your flight, you're entitled to a full refund to your original payment method - not just a voucher. If the airline offers only credit, you can insist on cash back. For schedule changes over 2 hours, refund rights typically apply. Call 1-844-656-7300 for help enforcing your refund.
Does Qantas charge change fees?
Change fee policies vary by fare class and route. Many Qantas fares now allow free changes (you pay only fare difference), while basic/light fares may still have restrictions. The 24-hour DOT cancellation rule applies to all US departures. Contact us at 1-844-656-7300 for your specific ticket.
How do I contact Qantas customer service?
Skip the long hold times. Our travel specialists at 1-844-656-7300 have direct access to Qantas reservation systems and can resolve issues faster than the general customer service line. We're available 24/7 for urgent travel situations.