South African Airways Refund Policy 2026: Voyager, Cancellations & Cash Refunds
Updated: January 10, 2026 | By Themba Ndlovu, Southern Africa Expert
Quick Summary
South African Airways (Star Alliance) has Flex fares that are refundable. Johannesburg hub connects to Africa. If SAA cancels, demand cash. Call 1-844-656-7300.
1. SAA Fare Types
| Fare | Changes | Refundable? |
|---|---|---|
| Promo | $100+ | Credit |
| Flex | Free | ? Cash |
| Business | Free | ? Cash |
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
2. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
2. FAQs
Does SAA charge change fees?
Promo: $100+. Flex and Business: Free.
Can I get cash refund?
Flex and Business are refundable. Promo gets credits. SAA cancels = cash.
Which US cities does SAA fly to?
Johannesburg hub connects to: New York (JFK), Washington DC (via codeshare partners).
What is South African Airways's refund policy for cancelled flights?
When South African Airways cancels your flight, you're entitled to a full refund to your original payment method - not just a voucher. If the airline offers only credit, you can insist on cash back. For schedule changes over 2 hours, refund rights typically apply. Call 1-844-656-7300 for help enforcing your refund.
Does South African Airways charge change fees?
Change fee policies vary by fare class and route. Many South African Airways fares now allow free changes (you pay only fare difference), while basic/light fares may still have restrictions. The 24-hour DOT cancellation rule applies to all US departures. Contact us at 1-844-656-7300 for your specific ticket.
How do I contact South African Airways customer service?
Skip the long hold times. Our travel specialists at 1-844-656-7300 have direct access to South African Airways reservation systems and can resolve issues faster than the general customer service line. We're available 24/7 for urgent travel situations.