Air Canada Refund Policy 2026: Aeroplan, Cancellations & Cash Refunds
Updated: January 10, 2026 | By Sophie Tremblay, Canada Airlines Expert
Quick Summary
Air Canada (Star Alliance, United partner) has Flex/Latitude fares that are refundable. If Air Canada cancels, demand cash. Call 1-844-656-7300.
1. Air Canada Fare Types
| Fare | Changes | Refundable? |
|---|---|---|
| Basic | $100+ | Credit |
| Flex | Free | Credit |
| Latitude | Free | ? Cash |
2. Aeroplan Points
Award tickets: Points redeposited immediately for Elite members. $50 CAD fee for basic members. Aeroplan points never expire.
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
3. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
3. FAQs
Does Air Canada charge change fees?
Basic: $100+. Flex: Free changes, credit for cancel. Latitude: Fully refundable.
Can I get cash refund?
Latitude is refundable. Basic/Flex get credits. Air Canada cancels = cash.
Which US cities does Air Canada fly to?
Toronto/Montreal/Vancouver hubs connect to 30+ US cities including New York, LA, Chicago, San Francisco, Miami, Boston.
What is AIR Canada's refund policy for cancelled flights?
When AIR Canada cancels your flight, you're entitled to a full refund to your original payment method - not just a voucher. If the airline offers only credit, you can insist on cash back. For schedule changes over 2 hours, refund rights typically apply. Call 1-844-656-7300 for help enforcing your refund.
Does AIR Canada charge change fees?
Change fee policies vary by fare class and route. Many AIR Canada fares now allow free changes (you pay only fare difference), while basic/light fares may still have restrictions. The 24-hour DOT cancellation rule applies to all US departures. Contact us at 1-844-656-7300 for your specific ticket.
How do I contact AIR Canada customer service?
Skip the long hold times. Our travel specialists at 1-844-656-7300 have direct access to AIR Canada reservation systems and can resolve issues faster than the general customer service line. We're available 24/7 for urgent travel situations.