Japan Airlines (JAL) Refund Policy 2026: JMB Miles, Cancellations & Cash Refunds
Updated: January 9, 2026 | By Kenji Tanaka, Japan Airlines Expert
Quick Summary
JAL is known for excellent service. Flex-Y and higher fares are fully refundable. If JAL cancels, demand cash. Call 1-844-656-7300.
1. JAL Fare Types
| Fare | Changes | Refundable? |
|---|---|---|
| Basic Economy | $150+ fee | Voucher |
| Flex-Y | Free | ? Cash |
| Business/First | Free | ? Cash |
2. JMB Mileage Bank Refunds
Award miles are redeposited within 7 days. Free for Elite members. JAL is a oneworld partner with American Airlines.
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
3. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
3. FAQs
Does JAL charge change fees?
Basic Economy: $150+. Flex-Y and higher: Free.
Can I get cash refund from JAL?
Flex-Y and higher are refundable. Basic Economy gets vouchers. JAL cancels = cash.
Does JAL have 24-hour cancellation?
Yes for US departures. Full refund within 24 hours if booked 7+ days before.
Which US cities does JAL fly to?
Los Angeles, San Francisco, Chicago, Dallas, Seattle, New York (JFK), Boston, Honolulu.
What is Japan Airlines's refund policy for cancelled flights?
When Japan Airlines cancels your flight, you're entitled to a full refund to your original payment method - not just a voucher. If the airline offers only credit, you can insist on cash back. For schedule changes over 2 hours, refund rights typically apply. Call 1-844-656-7300 for help enforcing your refund.
Does Japan Airlines charge change fees?
Change fee policies vary by fare class and route. Many Japan Airlines fares now allow free changes (you pay only fare difference), while basic/light fares may still have restrictions. The 24-hour DOT cancellation rule applies to all US departures. Contact us at 1-844-656-7300 for your specific ticket.
How do I contact Japan Airlines customer service?
Skip the long hold times. Our travel specialists at 1-844-656-7300 have direct access to Japan Airlines reservation systems and can resolve issues faster than the general customer service line. We're available 24/7 for urgent travel situations.