Singapore Airlines Refund Policy 2026: KrisFlyer, Change Fees & Cash Refunds
Updated: January 9, 2026 | By Wei Chen, Asia-Pacific Expert
Quick Summary
Singapore Airlines is known for excellent service but has strict refund policies on economy fares. Flexi fares are fully refundable. If Singapore cancels, demand cash. Call 1-844-656-7300.
1. Singapore Airlines Fare Types
| Fare | Change Fee | Refundable? |
|---|---|---|
| Lite | $200+ | Travel Credit |
| Value | $100-$150 | Partial |
| Flexi | Free | ? Full Cash |
2. KrisFlyer Award Refunds
- Elite Members: Free redeposit
- Non-Elite: $50 redeposit fee
- Taxes: Refunded to original payment
- Partner Awards: May have different rules
3. When Singapore Airlines Cancels
You're entitled to a full cash refund if Singapore Airlines cancels or significantly delays. Don't accept travel credits!
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
4. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
4. FAQs
Does Singapore Airlines charge change fees?
Lite: $200+. Value: $100-$150. Flexi and higher: Free.
Can I get cash refund?
Flexi fares and higher are refundable. Lite/Value get travel credits. SQ cancels = cash.
Does Singapore have 24-hour cancellation?
Yes for US departures. Full cash refund within 24 hours if booked 7+ days before.
How do KrisFlyer refunds work?
Miles redeposited immediately for Elite members. $50 fee for non-Elite.
Which US cities does Singapore fly to?
Los Angeles, San Francisco, New York (JFK & EWR), Houston, Seattle.