Porter Airlines Refund Policy 2026: VIPorter, Cancellations & Cash Refunds
Updated: January 10, 2026 | By Michael Thompson, Canada Airlines Expert
Quick Summary
Porter Airlines (premium Canadian carrier) has Flexible fares that are refundable. Known for complimentary beer/wine and lounges. If Porter cancels, demand cash. Call 1-844-656-7300.
1. Porter Fare Types
| Fare | Changes | Refundable? |
|---|---|---|
| Basic | $75 CAD | Credit |
| Flexible | Free | ? Cash |
2. VIPorter Rewards
Award tickets: Points redeposited for Passport/Premier members. Points never expire with account activity.
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
3. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
3. FAQs
Does Porter charge change fees?
Basic: $75 CAD. Flexible: Free.
Can I get cash refund?
Flexible fares are refundable. Basic gets credits. Porter cancels = cash.
Which US cities does Porter fly to?
Toronto Billy Bishop/Pearson connects to: Boston, Newark, Chicago, Washington DC, and more via new Embraer E195-E2 jets.
What is Porter Airlines's refund policy for cancelled flights?
When Porter Airlines cancels your flight, you're entitled to a full refund to your original payment method - not just a voucher. If the airline offers only credit, you can insist on cash back. For schedule changes over 2 hours, refund rights typically apply. Call 1-844-656-7300 for help enforcing your refund.
Does Porter Airlines charge change fees?
Change fee policies vary by fare class and route. Many Porter Airlines fares now allow free changes (you pay only fare difference), while basic/light fares may still have restrictions. The 24-hour DOT cancellation rule applies to all US departures. Contact us at 1-844-656-7300 for your specific ticket.
How do I contact Porter Airlines customer service?
Skip the long hold times. Our travel specialists at 1-844-656-7300 have direct access to Porter Airlines reservation systems and can resolve issues faster than the general customer service line. We're available 24/7 for urgent travel situations.