WestJet Refund Policy 2026: WestJet Rewards, Cancellations & Cash Refunds
Updated: January 10, 2026 | By Sarah Thompson, Canada Expert
Quick Summary
WestJet (Canada's #2 carrier) has Flex fares that are refundable. Calgary/Toronto hubs. If WestJet cancels, demand cash. Call 1-844-656-7300.
1. WestJet Fare Types
| Fare | Changes | Refundable? |
|---|---|---|
| Basic | CAD$100+ | Travel Bank |
| Econo/Flex | Free | ? Cash |
| Premium/Business | Free | ? Cash |
2. WestJet Rewards
WestJet dollars earned on flights. No blackout dates for redemption. Members get better change/cancel policies. Travel Bank credits expire 24 months.
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
3. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
3. FAQs
Does WestJet charge change fees?
Basic: CAD$100+. Econo/Flex and premium: Free.
Can I get cash refund?
Econo/Flex and premium are refundable. Basic gets Travel Bank. WestJet cancels = cash.
Which US cities does WestJet fly to?
Calgary/Toronto connect to: Las Vegas, Phoenix, Los Angeles, Orlando, Fort Lauderdale, Palm Springs, Maui.
What is Westjet's refund policy for cancelled flights?
When Westjet cancels your flight, you're entitled to a full refund to your original payment method - not just a voucher. If the airline offers only credit, you can insist on cash back. For schedule changes over 2 hours, refund rights typically apply. Call 1-844-656-7300 for help enforcing your refund.
Does Westjet charge change fees?
Change fee policies vary by fare class and route. Many Westjet fares now allow free changes (you pay only fare difference), while basic/light fares may still have restrictions. The 24-hour DOT cancellation rule applies to all US departures. Contact us at 1-844-656-7300 for your specific ticket.
How do I contact Westjet customer service?
Skip the long hold times. Our travel specialists at 1-844-656-7300 have direct access to Westjet reservation systems and can resolve issues faster than the general customer service line. We're available 24/7 for urgent travel situations.